Privacy Notice - United States and Canada

Privacy Notice to our customers in the United States and Canada

Last Updated: May 31, 2018

Whirlpool Corporation and Whirlpool Canada LP, and Whirlpool’s brands, which include Whirlpool®, Maytag®, KitchenAid®, Jenn-Air®, Amana®, Gladiator®, Roper®, Estate®, EveryDrop®,Swash®, Inglis®, Affresh®, and Speed Queen™(Canada only) (together “Whirlpool”, “we” or “us”), values your trust, and if we collect or use information about you, we will do so in a manner consistent with this Privacy Notice. This Privacy Notice describes how Whirlpool will collect, use, and share Personal Information (as defined below) and applies to customers in the United States and Canada. Certain specialized services offered by Whirlpool, such as the Whirlpool Smart Appliance Mobile Apps And Services, have their own websites and are governed instead by their own privacy notices that can be viewed on those websites.
By using a website operated by us which displays this Privacy Notice (a “Website”), you are agreeing to the collection, use, and disclosure of your information as described in this Privacy Notice. We offer you choices about the use of your Personal Information, as described in the “Your Rights: Choice and Access” section below.

 

SUMMARY OF KEY PROVISIONS

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I. Information we collect including our use of tracking technologies

Your contact information, your payment and billing information, your Whirlpool account information, including your preferences, and your product and ownership information. We also collect your IP address, the type of browser and operating system you use; and other information about your use of our Websites. We or our third party vendors may use cookies and other tracking technologies to recognize you when you visit our Websites. You can delete these cookies using your browser’s help file.

We collect two types of information: Personal Information and Other Information. “Personal Information” is information that can be used to identify you as an individual. “Other Information” is information that does not reveal an individual’s specific identity or does not directly relate to an identifiable individual, including information that has been de-identified or aggregated.

1. Personal Information

Information You Provide to Us. When you sign up for a Whirlpool account, contact us, sign up to receive communications from us , submit your product registration, or enter a sweepstakes or contest entry (either online or offline), we may ask you to provide your Personal Information, which may include:

  • Your contact information, such as your name, email address, mailing address, and phone number
  • Your billing information, such as your credit card number and billing address
  • Your Whirlpool account information, including your user name, account number, and a password
  • Your product and ownership information
  • Your preferences, such as product wish lists, order history, and marketing preferences

Information Provided From Third Parties. We may also receive Personal Information about you from third- party sources, including commercially-available sources, social media platforms, and providers of third-party products or services, and combine such Personal Information with other Personal Information that we have collected.

2. Other Information

Usage Information. Whirlpool and its business partners and service providers may use a variety of technologies that automatically or passively collect information about how you interact with our Websites ("Usage Information"). Usage Information may include: (i) your IP address, which is a unique set of numbers assigned to your computer by your Internet Service Provider (ISP) (which, depending on your ISP, may be a different number every time you connect to the Internet); (ii) the type of browser and operating system you use; and (iii) other information about your online session, such as the URL you came from to get to our Websites and the date and time you visited our Websites. In addition to using this information from our log files to better understand how our Websites are used, we may use this information to troubleshoot technical problems, maintain online safety and security, and if necessary, prohibit or restrict access to our online services.

The technologies used to collect Usage Information include but are not limited to:

Cookies. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies to improve your experience on our Websites, such as to allow you to return to the Website more easily, hold your shopping cart, or save your language preferences. Our third party service providers and business partners may also use cookies and other tracking technologies to collect Other Information from visitors to our Websites.

We use both session ID cookies and persistent cookies:

  • A session ID cookie expires when you close your browser. We use session cookies to make it easier for you to navigate our Websites.
  • A persistent cookie remains on your hard drive for an extended period of time. We set a persistent cookie to store your account settings so we can identify you the next time you visit or enable some functions on our Websites. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our Websites.

You can delete cookies by following the directions provided in your Internet browser’s “help” file. If you reject cookies, you may still use our Websites, but your ability to use some areas of our Websites may be limited.

Local Storage/Local Shared Objects. We use Local Shared Objects (LSOs) such as HTML5 or Flash on our Websites to store content information and preferences. Third parties with whom we partner to provide certain features on our Websites or to display advertising based upon your web browsing activity use LSOs such as HTML5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here.

Web Beacons. Web beacons are tiny electronic image files that can be embedded within a web page or included in an e-mail message, and are usually invisible to the human eye. When we use web beacons within our web pages, the web beacons (also known as “clear GIFs” or “tracking pixels”) may tell us such things as: how many people are coming to our Websites, whether they are one-time or repeat visitors, which pages they viewed and for how long, how well certain online advertising campaigns are converting, and other similar Website usage data. When used in our e-mail communications, web beacons can tell us the time an e-mail was opened, if and how many times it was forwarded, and what links users click on from within the e- mail message. Based on this information, we can adjust the content, products, services, and promotions we provide you to better meet your interests, as well as make you aware of Whirlpool products, services, and/or special offers in which you may be interested.

De-Identifying or Aggregating Information. We may de-identify or aggregate Personal Information to create other Information. For example, we may aggregate Personal Information to calculate the percentage of our users who use our Websites within a particular zip code/postal code.

II. How We Use Information

We use your information to: confirm and fulfill your order, provide customer service - including product maintenance and troubleshooting, and to send you marketing communications.

Personal Information. We use Personal Information to provide and support our products and services, for troubleshooting and maintenance (including for warranty purposes), to communicate with you about your account or appliance (including for product service and warranty issues), to improve our products and services, and, if you have consented, to send you marketing communications, to conduct surveys, for research and development, and to offer you products, services, and customized offers from our various brands and from selected third parties.

Other Information. We may use Other Information for any purpose, unless prohibited by law. Where Other Information is combined with Personal Information, we will treat this combined information as Personal Information as long as it is combined.

III. Data Sharing

We may share your Personal Information with our affiliates and service providers, and as required by law, to enforce our rights, or in connection with a business transfer. We will share your Personal Information with third party advertising partners only with your consent.

We may share Other Information, such as de-identified or aggregated data and Usage Information, with third parties. We may also share your Personal Information as disclosed at the time you provide your information, and in the following circumstances:

  • With Our Affiliates. We may share your Personal Information with Whirlpool’s family of affiliated companies and brands for the purposes described in this Privacy Notice.
  • With Our Service Providers. We may share your Personal Information with our third-party service providers to allow them to provide services to us (such as data analysis, surveys, data hosting, information technology, payment processing, customer support, warranty services, email delivery, and auditing).
  • With Third Party Advertising Partners. With your consent, we may share your Personal Information with other trusted third parties to allow them to send you marketing communications about their own products and services.
  • Public Posts. When you post comments or content (such as reviews or recipes) on message boards, blogs, or other interactive features made available through or in connection with our Websites, we may share your name, city, and state with the other users of those interactive features. We urge you to be very careful when deciding to make any of your Personal Information, or any Other Information, publicly available through the Websites. With and through third-party social media platforms, if you choose to use social media features such as the Facebook Like button and widgets, such as a share button or interactive mini-programs that we may offer on our Websites, these features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.
  • Legal Disclosure: We also may use or disclose Personal Information or Other Information as we believe necessary: (1) if we determine a policy violation has occurred, or to enforce our terms of service; (2) if we believe such disclosure is necessary to identify, contact, or bring legal action regarding injury or interference with the rights and property of Whirlpool or its affiliates, including, but not limited to, to enforce our right against unauthorized access or attempted unauthorized access to our information technology assets or against other inappropriate use of our Websites, products, or services; (3) to comply with laws, regulations, court orders and subpoenas or similar requests for information by authorities, or as required by law; (4) to protect your safety and the safety of others; and (5) to assist us in fraud prevention or investigation.
  • Business Transfer. We may disclose Personal Information or Other Information in connection with a reorganization, merger, sale, joint venture, assignment, transfer of other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

IV. Interest-Based Advertising

We use cookies and other technologies to recognize you on third party websites so that we can display targeted ads and other content that is tailored to your interests. We adhere to the DAA’s Self-Regulatory Principles for Online Behavioral Advertising as managed by the Digital Advertising Alliance (DAA). You can opt-out by visiting http://www.aboutads.info/choices/ [(for U.S. residents) or Digital Advertising Alliance of Canada (DAAC) website by visiting http://www.youradchoices.ca/ (for Canadian residents)].

We allow selected third parties to place advertisements for our products and services on websites operated by others. These third parties will use cookies and web beacons to measure the effectiveness of our ads and to determine the display of content and advertising to offer you based on your interests. To support this interest-based advertising solution, we and the third parties we have contracted with may use information collected about your visits to our and other websites. We comply with the Self-Regulatory Principles for Online Behavioral Advertising as managed by the Digital Advertising Alliance (DAA). If you would prefer not to receive interest-based advertising, you can opt-out of this activity at the DAA website by visiting http://www.aboutads.info/choices/ (for U.S. residents), Digital Advertising Alliance of Canada (DAAC) website by visiting http://www.youradchoices.ca/ (for Canadian residents), or if located in the European Union, by visiting http://www.youronlinechoices.eu/.

Your browser may offer you a "Do Not Track" option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and/or across different websites. Our Websites do not support Do Not Track requests at this time.

Please note that even if you choose to remove your information (opt-out), you will still see advertisements while you're browsing online. However, the advertisements you see may be less relevant to you and your interests.

V. Your Rights: Choice & Access

You may ask us not to share your information with third parties for marketing purposes and may opt-out of receiving marketing messages from us by contacting our Privacy Office or by using the unsubscribe link in our emails. You may correct your information or delete your account using the My Account/Owner center page on the Website.

Your Right to Opt-Out. You may, at any time, inform us that you do not want Whirlpool to use your Personal Information to provide you with offers or send you newsletters, emails or other marketing communications, by sending your request to our Privacy Office at whirlpool_privacy@whirlpool.com, or by mail to Chief Privacy Officer, Whirlpool Corporation, 2000 N. M-63, MD 2533, Benton Harbor, MI 49022 U.S.A.

You may also use the above contact information to withdraw your previous consent to share your Personal Information with third parties (other than our service providers).

You may also unsubscribe from receiving promotional communications from our brands by clicking on the unsubscribe link provided in that brand’s promotional email message. However, please note that you cannot opt-out from all communications, as Whirlpool and its brands may need to send you information related to our products (e.g., warranties, service reminders), your orders, or your accounts.

To request removal of your Personal Information from our message boards, blogs, or other interactive features on our Websites, contact us at whirlpool_privacy@whirlpool.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

Your Right to Review/Correct. You may review, correct, or update your Personal Information by contacting us as set out above, or if you are a registered user of our Website(s), by accessing the My Account/Owner Center page on the Website. After your account is deleted/terminated, your information may not be deleted in its entirety from our systems or the systems of our supplier platform used to provide our services. We may retain backup copies of your information, including personal information on our servers or database (and/or any authorized third partner servers or databases we use) to assist with any legal obligations, resolve disputes, and enforce our agreements. We will retain your information for as long as necessary to fulfill the purposes of processing described in this Notice.

California Residents: Your California Privacy Rights. If you are a California resident, you may have the right to request and receive certain information about disclosure of your Personal Information to third parties for their direct marketing purposes. Because it is our policy not to share your Personal Information with third parties for third-party direct marketing purposes without your consent, we are exempt from the requirement to respond to such requests. Please note that our brands are part of Whirlpool and are not third parties for purposes of this Privacy Notice. If you have any questions related to our policy, please contact us using the information provided in the “Contact Us” section below.

VI. Data Security

We take reasonable steps to protect your information, but please be aware that no transmission of information over the Internet is 100% secure.

We are committed to maintaining the security of the data you provide to us. We use reasonable organizational, technical, and administrative measures designed to protect Personal Information that we maintain within our organization. We also seek to use third-party service providers capable of protecting the information they maintain or process for us. Unfortunately, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below. Your Personal Information will be stored on Whirlpool’s servers located at our global headquarters in Benton Harbor, Michigan, and/or at other third party facilities with which we have contracted for specific services.

VII. Third Party Services

Our Websites may contain links to websites owned by other companies. We recommend that you carefully review the privacy notice of each website you visit.

Our Websites may contain links to websites owned by other companies. Because Whirlpool has no control over the privacy practices or content of these linked sites, we recommend that you carefully review the privacy notice of each website you visit. This Privacy Notice does not address, and we are not responsible for, the privacy, information or other practices of any third parties.

VIII. Use By Children

Our Websites are not directed to children under the age of 13.

Our Websites are not directed to children under the age of 13. We do not seek to, nor do we knowingly collect, information from children under the age of 13, and we request that such individuals do not provide Personal Information through our Websites.

IX. EU-U.S.Privacy Shield And Swiss-U.S.Privacy Shield

Whirlpool complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

Whirlpool Corporation, and its wholly owned European subsidiaries such as Whirlpool Europe SRL, participates in and has certified its compliance with the EU-U.S. and Swiss Privacy Shield Frameworks. Whirlpool Corporation is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, in reliance on the Privacy Shield Frameworks, to the Frameworks’ applicable Principles. To learn more about the Privacy Shield Frameworks, visit the U.S. Department of Commerce’s Privacy Shield List.

Whirlpool Corporation is responsible for the processing of personal data it receives, under the Privacy Shield Frameworks, and subsequently transfers to a third party acting as an agent on its behalf. Whirlpool Corporation complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Whirlpool Corporation is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Whirlpool Corporation may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/ request.

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

TRUSTe

X. Updates to This Privacy Notice

Please review the “Last Updated” legend at the top of this page to determine when this Notice was last revised.

From time to time, we may update this Privacy Notice. Please take a look at the “Last Updated” legend at the top of this page to see when this Privacy Notice was last revised. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Your use of the Website following these changes means that you accept the revised Privacy Notice.

XI. Contact Us

whirlpool_privacy@whirlpool.com or Chief Privacy Officer, Whirlpool Corporation, 2000 N. M-63, MD 2533, Benton Harbor, MI 49022 U.S.A.

If you have any questions about this Privacy Notice, please contact us by email at whirlpool_privacy@whirlpool.com, or please write to us at the following address:

Chief Privacy Officer
Whirlpool Corporation
2000 N. M-63
MD 2533
Benton Harbor, MI 49022
U.S.A.

We will respond to general privacy inquiries within 30 days. Opt-out requests will be processed within 10 business days.