Appliance Health - FAQ
The Appliance Health feature is a real-time visual indicator of your appliance’s health in 4-8 categories. This dashboard can provide you with peace of mind that your appliance is operating as intended in those categories.
In the event that there is an active error present, you will be alerted to the issue by a push notification, you will see the affected appliance health category highlighted, and there will be details on the error, along with steps to troubleshoot.
*** Please note that the Appliance Health feature is not a preventative maintenance tool, and will not be able to foresee an appliance issue (like component wear) before it occurs. In some cases, it will not be able to detect the root cause of the error and we will direct you to call our service team.
If all of your Appliance Health categories are green, this means that your appliance is in good health! Your appliance is operating as expected and there are no known errors present.
*** Please note that the Appliance Health feature is not a preventative maintenance tool, and will not be able to foresee an appliance issue (like component wear) before it occurs. In some cases, it will not be able to detect the root cause of the error and we will direct you to call our service team.
If an Appliance Health category is red, this means that there is an active error present in that category. Please see the red banner at the top of your Appliance Details page for details on the appliance error and a link to troubleshooting steps. If troubleshooting does not resolve the issue, please contact our service team.
When an active error is present, you will see a red banner at the top of your Appliance Details page. This banner will provide the error name, a short description of the error, and a link to troubleshooting instructions. If troubleshooting does not resolve the issue, please contact our service team.
Your appliance’s health is organized into 4-8 overarching categories. Each of these categories is related to several components that are critical to your appliance’s overall operation
- Load Preparation - Related to how you prepared your load. For example, if the load is too large, off-balance, or too much detergent was added, you will see this category flagged.
- Electronic Controls- Addresses issues related to your appliance’s electrical circuit connections and switches.
- Display & Keypad- Addresses issues related to your appliance’s display, the knobs, controls, and keypad.
- Internal Sensors- Addresses issues related to your appliance’s thermistor, pressure sensor, water temperature sensor, and moisture sensor.
- Door & Latch- Addresses issues related to the door lock or if the door has not been opened between cycles.
- Server Connection- Addresses communication issues that exist in your appliance
- Motor & Drive- Addresses issues related to the appliance’s tachometer, shifter, motor, and motor control.
- Water & Drainage - Addresses water or drainage-related issues, such as overflow, drain pump failure, excess water, unusual water temperature, and other water hazards.
Some MAYTAG® connected washing machines can link via software with WiFi enabled Resideo water leak detectors. If you have a capable MAYTAG® connected washing machine and it is linked to a Resideo water leak detector, you will get notified in your Appliance health section of the App if water is detected close to your machine.
